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Product FAQs | Valley Irrigation

Product FAQs

Answers to your technical product questions

BaseStation3™

Q: What versions of Windows will support BaseStation3?
A: BaseStation3 is compatible with Windows 7, Windows 8.1 and Windows 10 (Pro and higher).


Q: What browsers are supported by BaseStation3?
A: BaseStation3 supports Chrome 27, Microsoft Edge, Internet Explorer 10, Firefox 30 and Safari 6.1 and higher versions of each browser.


Q: How do I upgrade my BaseStation3 version?
A: For users on version 3.2 or older, please contact BaseStation3 support at BS3Help@valmont.com to upgrade your system. For users on versions 3.3 and newer, you can download the latest version of BaseStation3 from the web updates application.


Q: How do I set up a farm on BaseStation3?
A: Navigate to farm administration under the gear icon. On the left-hand side of the farms tab, click “+ Add New.” Enter the farm name, latitude, longitude and an optional description. Then, click save and done.

For more information on setting up a farm, see pages 57-58 in the BaseStation3 owner’s manual.


Q: How do I set up a group within a farm?
A: Once you have set up a farm, you can set up a group of devices within the farm by navigating to farm administration under the gear icon. Select the farm you wish to create a group under. Once it is selected, click “+ Add New” on the right-hand side of the farms tab. Enter the group name and an optional description. Then, click save. Navigate to the groups tab, under the visible farm devices section, check the box for the devices you would like to associate with this group.

For more information on setting up a group of devices within a farm, see pages 59-60 in the BaseStation3 owner’s manual.


Q: How do I assign a user to view a group of devices or a specific farm?
A: Navigate to farm administration under the gear icon, and select the groups tab. In the drop down menus on the left-hand side, identify the farm and farm group that you wish to assign the user to. Under the access options, check the box next to the user(s) to associate them with the group by either group only or farm and group.

For more information on assigning users to view groups, see page 60 in the BaseStation3 owner's manual.


Q: How do I add a device to BaseStation3?
A: Navigate to the view selection, expand the view type menu and select device management mode. In the header section, click “+ Add Device” and select the type of device you would like to add from the drop down. Enter the device information on the screen. This will vary based on the type of device selected.

For more information on adding specific device types, see pages 79-157 of the BaseStation3 owner's manual, or watch the short video below.

 


Q: How do I add an AgSense device to BaseStation?
A: Navigate to the view selection, expand the view type menu and select device management mode. In the header section, click “+ Add Device” and select AgSense device from the dropdown menu. Enter the device information on the screen.

For more information on adding an AgSense device to BaseStation, see page 79-157 of the BaseStation3 owner's manual.


Q: How do I generate a report?
A: Navigate to reports under the gear icon. Under “One-Time Reports,” select the report you would like to generate. Select the information that is needed to generate the report and the date range for the data, if necessary. Then, click generate.

For more information about generating reports, see pages 66-67 of the BaseStation3 owner's manual.

Q: How do I set up a user profile?
A: Administrators can add a user profile for a new user. Navigate to BaseStation settings under the gear icon. In the user profiles tab, select “+ Add New”. Enter first name, last name, farm, role, and username. If this user will be receiving alerts, make sure to enter their email and/or telephone information and check the appropriate boxes. Then, click save and done.

For more information about setting up a User Profile, see pages 51-56 of the BaseStation3 owner's manual, or watch the short video below.

Q: How do I edit my profile settings?
A: Once an administrator has set up your user profile, you can edit the settings by navigating to BaseStation3 settings under the gear icon. In the my profile tab, you can edit your name, email address, phone number, alert settings, and security questions.

For more information about My Profile, see pages 39-42 of the BaseStation3 owner's manual.

Q: What if I have forgotten my username or password?
A: On the BaseStation3 login page, click forgot details, select the option you would like to reset – username, password or both. Enter your email information associated with your profile. Locate the email from BaseStation in your inbox and follow the steps to reset your information. Watch the short video below for a tutorial.

 


Q: How do I reset my password?
A: Navigate to BaseStation3 settings under the gear icon. In the my profile tab, scroll down and click on change password. In the provided fields, enter your current password and a new password. Then, click save.

For more information about resetting a password, see page 42 of the BaseStation3 owner's manual, or watch the short video below.


 


Q: How do I set up alarm contacts?
A: Navigate to BaseStation3 Settings under the gear icon. In the alarm contacts tab, select “+ Add New.” Name the contact list and select the members you wish to receive alerts in this specific group.

For more information about setting up an Alarm Contacts, see pages 43-45 of the BaseStation3 owner's manual.


Q: How do I set alerts to generate by text or email for myself or another user?
A: Create a user profile in BaseStation3 settings. Set up the alarm contacts in BaseStation3 settings. Configure each device to send alerts by navigating to full configurations in device management mode, then identify the contacts list on the communications tab.

For more information about setting up alerts by text or email, see pages 43-45, and page 109 of the BaseStation3 owner's manual.


Q: What if my cellular phone carrier is not an available selection for text alerts?
A: Contact BaseStation3 support at BS3Help@valmont.com to have the carrier added.


Q: What if I’m not getting my alerts by text or email?
A: In BaseStation3 settings under the gear icon, navigate to the my profile tab. Here, make sure the phone and/or email fields are populated, and that the box is checked to receive alerts. In the alarm contacts tab, make sure that a contact list has been defined and that the user has been added to the list. Lastly, confirm that the identified contact list is selected in the communications tab of each pivot when in device management mode.


Q: How do I use or edit end guns?
A: Select the device you would like to configure end guns for. Navigate to the utilities tab and select end guns. Above the pivot graphic, click on the end gun you would like to configure (EG 1 or EG 2). On the right-hand side, enter degrees in which the end gun should operate. Click preview to view the entries on the pivot graphic. Once acceptable, click send on the commands list. To turn the end gun on, enable the button for the end gun on the left-hand side.

For more information about setting up end guns, see pages 192-193 of the BaseStation3 owner's manual, or watch the short video below.

 


Q: How do I see flow meter information on the device status?
A: Information for flow meter 1 is available to display on the device status screen and the hover status information. This can be activated in device management under full configuration, setup, then check the box next to flow meter type to enable the details to show for flow meter 1. This option is not available for flow meter 2.

For more information on setting up flow meters, see pages 114-116 of the BaseStation3 owner's manual.


Q: How do I upload a variable rate irrigation (VRI) prescription?
A: Select the device that you would like to load a prescription to. Navigate to the programs tab. Select VRI prescriptions, then click browse for the prescription location you wish to load to. Select the file and click open. On the commands list, click send to upload the file to the control panel for this location.

For more information about VRI prescriptions, see pages 117- of the BaseStation3 owner's manual.


Q: What is the difference between Tile and Map views in BaseStation3?
A: There are two ways to view your pivots in BaseStation3: in Tile view and in Map view. Tile view is a graphical representation that makes status colors easy to see. The Map view uses a Google Map to show you the physical location of your pivots.

Watch the short video below to learn more about Tile and Map views.